 |
PANGEA VEGAN PRODUCTS: SHIPPING |
| *For Regular Orders in the Contiguous
USA? |
| *Express Shipping? |
| *Hawaii, Alaska, PO Boxes, or Military
Addresses? |
| *Shipping to Canada? |
| *Shipping Outside the USA or Canada? |
| What shipping method do you use for orders in the continental
USA, and how much does shipping cost? For orders to street addresses
within the continental US, we ship by UPS GroundTrac to ensure that your
package can be traced. The costs are: |
| Order between $9.95 and $20: $6.99 shipping |
| Order between $20 and $50: $7.49 shipping |
| Order over $50: $7.99 shipping |
| Order under $9.95: $8.99 shipping (includes an extra $2 fee over our lowest shipping rate; otherwise we will lose money processing very small orders) |
| Packages can be shipped by US Mail (Priority Mail with Delivery
Confirmation) to a PO box or even a regular street address, but please
note that shipping by US Mail will be more expensive and is dependent on
package weight. The cost will be at least $6.99 and can be much higher.
We will contact you for approval if the shipping cost is over $20. Packages
shipped by this method are sent out twice weekly, so USPS Priority Mail
will not likely be faster than UPS Ground. |
| How long does UPS ground service take? Depending on
where you are relative to our location in Maryland, UPS ground shipping
normally takes 1 to 6 business days. The following chart from UPS shows
the typical ground service transit times from our location. Please note: These
are not guaranteed times; if you need a package urgently, we recommend
you select an express delivery option. |
| Click here for a timezone map |
| We offer
the UPS 3-Day-Select, 2-Day-Air, and Next-Day-Air express shipping options.
In these cases, the shipping cost will vary depending on package weight,
package size, and delivery distance--but please note that the cost will
be higher (sometimes much higher) than for regular ground shipping. We
will contact you for approval if the cost for 2-Day Air will be over $30,
or if the cost for 3-Day Select will be over $20. We will need approval
from you for any Next-Day-Air packages. We give a higher priority to processing
orders when express shipping is selected. If you have any questions regarding
these options, please just let us know. Please note that we can't determine
the cost of these options until after we've received your order and gathered
your items--as a result, any online order going by express delivery will
not show the shipping cost on the online invoice! The cost has to be calculated
and added later. |
| What about Hawaii, Alaska, PO boxes, or military addresses? For
orders going to these locations, packages will be shipped by the US Postal
Service, and the shipping charge will vary depending on the weight of the
package. The cost will be at least $6.99, and we will contact you for approval
if it is over $20. If you want insurance for a package going to any of
these destinations, please be sure to tell us! Also, these orders may take
longer to arrive, and please note that, because temperature shifts can be more extreme to these locations, we can't guarantee that chocolates or other perishable items will arrive in good condition! |
| What about orders to Canada? For shipping to Canada, packages
are sent via the US Postal Service, and the shipping &handling (S&H) charges depend on
the weight of the package. We will contact you via email
with shipping costs, and we will need to get approval from you before we
can process and ship out your order. PLEASE NOTE: We can't guarantee safe arrival
unless you specifically request package replacement insurance from us (for
10% of the order total including shipping)!! The great majority of packages
arrive just fine, but there is a risk of packages being lost or damaged,
and these packages will only be replaced if replacement insurance has been
purchased from us! Also, these orders may take longer to arrive than orders to the USA. Because
of the longer shipping times, we unfortunately cannot guarantee that food
items (particularly pastries and chocolates) will arrive fresh, so we do
not offer refunds or replacements for food items that spoil or melt in
transit. Finally, you may be required to pay customs charges upon arrival
of your package. You will need to consult with your local postal office
to learn more about this. |
| What about orders outside the USA and Canada? These
orders are shipped by the US Postal Service and will take longer to arrive.
The shipping cost is based on the package weight and destination. The cost
to England and Australia is usually very high! We will contact you for
approval before shipping your package, and we must get approval back from
you before we can ship your package out. PLEASE
NOTE: we are unable to track orders shipped outside the United
States. Therefore, although we do keep records of these orders and guarantee
that they will be shipped by US Airmail, we cannot accept responsibility
for the safe delivery of such orders! Please do not order if you don't
accept this risk. Because of the longer shipping times, we unfortunately
cannot guarantee that food items (particularly pastries and chocolates)
will arrive fresh, so we do not offer refunds or replacements for food
items that spoil or melt in transit. Finally, you may be required to pay
customs charges upon arrival of your package. You will need to consult
with your local postal office to learn more about this. |
| How soon will my package be shipped out after I place
my order? Most orders are shipped either the same day we get them
or the day after. If your order will be shipped by UPS, you should receive
an email notification when your package has been shipped. If three full
business days have passed and you haven't either gotten a shipping confirmation
or heard an explanation from us about a delay, please contact us! We
make every effort to keep our customers informed of their order status. |
| How can I contact you if I have a question about shipping? You
can use any of these methods: |
| *E-mail: info@veganstore.com |
| *Mail: 2381 Lewis Ave., Rockville MD 20851 |
| *Fax: 301-816-8955 |
| *Phone: 1-800-340-1200 |
